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GDS, USDS and sharing expertise
One of our design principles at GDS is “Make things open: it makes them better.” Since GDS was set up in 2012, working in the open has been a big part of who we are. It’s great for us to get feedback...
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This is a vision you should see
Vince Cable, the Secretary of State for Business, gave a speech in Brussels the other day and took digital by default one step further: right across Europe. He was talking about a policy paper called...
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Simpler, clearer, Australia
Terrific news from Australia: the government there has announced a new Digital Transformation Office and tasked it with “using technology to make services simpler, clearer and faster for Australian...
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Sprint 15 next week
Next Tuesday (3 February), we shall be welcoming over 450 people to the British Film Institute in London for Sprint 15. We’ll be celebrating 400 days of delivery with colleagues from across...
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Sprint 15 round-up
Yesterday we hosted Sprint 15, a chance for colleagues from all over government to catch up, swap notes and tips, and find out more about the digital transformation programme. Two years have passed...
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Exemplars making examples of themselves
Lots of my blog posts in recent months have included a bit of moaning about failure waste – problems created by poorly-designed services, most of them decades old and paper-heavy, that leave their...
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That was 400 days of delivery
Last week, we held an event: Sprint 15. It marked the culmination of the two-year transformation project that began with Sprint 13, when we made our plan clear: there were 400 days to transform...
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China tourist visas: user research
User research is a large part of what we do here at GDS, but we aren’t the only ones hard at work carrying out user testing, as this guest post from Katy Arnold, Head of User Research and Design at the...
View ArticleRegistered Traveller service goes live
The Home Office’s Registered Traveller Service is out of beta and fully live. After using this new quick and easy service, frequent visitors from the US, Japan, New Zealand, Canada and Australia are...
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GDS blogs round-up
As well as this blog, GDS has 14 other blogs about particular specialisms or programmes of work. Here are some stand-out posts from recent weeks. The basic elements of a successful recruitment...
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Things we don’t talk about when we talk about content
From training hundreds of content designers across government and agencies, I’ve had a glimpse into what people find difficult about content. It seems it’s not necessarily that words and sentences are...
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GOV.UK isn’t finished
We’re proud of GOV.UK, and how much we’ve achieved in such a short time. But an unintended consequence of that pride might be that we sometimes give the impression we think GOV.UK is perfect. The...
View ArticleLive: Make a claim to an employment tribunal
You can now make a claim to an employment tribunal online. This is a last resort for people who feel they’ve been wronged by an employer. The digital service now provides a much simpler alternative to...
View ArticleReady for live: Apply for a visit Visa from China
The government’s new online Visa application service has passed its Digital by Default Service Standard assessment and is ready to go live. In public beta since June last year, the service makes it...
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Environment Agency – 1 year on GOV.UK
Paul Leinster, Chief Executive of the Environment Agency, talks about their experience of moving to GOV.UK a year on. Life continues to change at the Environment Agency since we moved to GOV.UK in...
View ArticleReady for Live: Find an Apprenticeship
The Find an Apprenticeship service has passed its live Digital by Default Service Standard Assessment. This simple to use service helps people search and apply for apprenticeships and traineeships, and...
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GOV.UK Conference round-up
Yesterday we hosted our first GOV.UK Conference; a chance for all departments and agencies that now provide their information and services on GOV.UK to catch up, share ideas, and work together on our...
View ArticleReady for Live: Digital Self-Assessment
The Digital Self-Assessment service has passed its live Digital by Default Service Standard Assessment. You can now access this via your tax dashboard online. It will make self-assessment fully digital...
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It’s people who make transformation happen
It’s easy for everyone to get wrapped up in the new, shiny services that the transformation programme has brought. Don’t get me wrong: I think we need to celebrate them, because they’re great. The...
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Turning the tanker: digital transformation done right
Walking around the Office of the Public Guardian (OPG) in Birmingham, it struck me that this is digital transformation done right. There’s an alchemy that makes great teams better than the sum of their...
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