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When content design meets service design
If you want to make big improvements to content, you have to understand how that content works as part of a service. After all, we know that services are made of both content and transactions and most...
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Communities of people inspiring each other
Over the last few years across government, we have collectively learnt a huge amount about how to create products and services that truly meet user needs. We’ve taken best practises from outside...
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Data literacy: helping non-data specialists make the most of data science
Data science techniques at the heart of government transformation Data literacy has a vital role to play in developing government policy and in delivering services that meet the needs of people across...
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Thank you, Advisory Board
A few weeks ago we hosted the first meeting of the new GDS Advisory Board. There was a terrific energy in the room, a real sense of purpose. I'd like to take this opportunity to thank all the Board...
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Doing the hard work to make talks readable
Just before he left GDS to go freelance, our friend Matt Sheret wrote a blog post about giving clear presentations. In it, he explained why our slides are so simple. In the comments beneath that post,...
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What government might look like in 2030
Earlier this week, I was asked to speak on this subject at TechUK’s Public Sector 2030 event. I don’t claim any special ability to see the future, and I think predicting specific technological advances...
View ArticleGuest post - The other side of the table: leading service standard assessments
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments. Until a few months ago I was a service manager and have...
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Doing the hard work to make accessibility simple
I’m Alistair Duggin, Head of Accessibility here at Government Digital Service. I’ve been here for just over 7 months now. My job is to make sure that GOV.UK is as accessible as possible. This means...
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Guest post: my fortnight in GDS
Hi, I’m Sally and I’m a civil servant. Over the past few months, since I’ve joined the Cabinet Office, I’ve heard a lot about GDS. Glance down the Cabinet Office or Civil Service Twitter feeds and I...
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It's ok to say what's ok
We're hiring quite a lot of new people at GDS, and that's brilliant because there are so many new brains and new skills and new faces to get to know. It's also difficult. It's difficult for those...
View ArticleWhy showing the thing to everyone is important
A few years ago, when I was organising finance and procurement for the GDS user research lab, I invited the Financial Business Manager for the Cabinet Office to come and see the space, an invitation he...
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About the GDS Women’s group
We’ve been running a Women’s group at GDS for a year now. I wanted to share why we do that, what the group has done so far, and what we plan to do next. It’s not just for women The Women’s group is for...
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Storytelling through blogging: everyone has a part to play
I’m Amy, a creative writer at GDS. My job is to explain to people inside and outside government what we do here at GDS and, specifically, what we’re doing on the Digital Marketplace team. One of the...
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A new road: my first month at GDS
What is a farm girl from California doing at GDS? Well, apparently, quite a lot. At the end of my first month on the job as a product manager, I wanted to share a few observations from a newcomer’s...
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Good culture evolves from the bottom up
A week or so ago, I was invited to speak at the ND16 Digital Leaders event, on the subject "Culture, behaviour and transformation". Here's what I said on the day. I’m pretty sure many of you have seen...
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Hearts on our sleeves and rainbows on our windows
We’ve been talking a lot about diversity at GDS in recent months. I recently announced our commitment to only taking part in conferences that are gender diverse and we’ve written about the work of our...
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What GDS is for
Yesterday, I gave a talk at the Public Sector Show. It re-visits some of the things I spoke about recently, but ties them together with some new thoughts about the future of GDS and the role we play...
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Delivery Operations: Using GDS data to make better decisions
Although we’ve been around for quite some time, chances are you haven’t heard of the Delivery Operations (Del Ops) team at GDS. And if you have, you probably don’t have a clear idea of what we do. We...
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It's ok to say what's ok
We're hiring quite a lot of new people at GDS, and that's brilliant because there are so many new brains and new skills and new faces to get to know. It's also difficult. It's difficult for those...
View ArticleWhy showing the thing to everyone is important
A few years ago, when I was organising finance and procurement for the GDS user research lab, I invited the Financial Business Manager for the Cabinet Office to come and see the space, an invitation he...
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